FAQ's
Is Cash on Delivery (COD) available?
Yes, Cash on Delivery is available for most locations across India. During checkout, you will see the option to choose COD if it’s available in your State.
How long does Delivery take?
Delivery usually takes 7 to 12 working days depending on your location. Metro cities receive faster delivery, while remote areas may take a bit longer. You will receive tracking details once your order is shipped.
Are your Bottles BPA-free and safe?
Yes, our bottles are made from BPA-free, with stainless steel options. They’re safe for daily use and ideal for both adults and kids to daily use.
Where is Nirlon Kitchenware located?
Nirlon Kitchenware is proudly based in Mumbai, Maharashtra. We design and manufacture all our products in India with a strong focus on quality and durability.
Are your products safe for Daily use?
Yes, absolutely. All Nirlon products are made from food-safe, non-toxic materials that meet safety. They’re designed to safe, healthy, and long-lasting for everyday cooking.
What payment methods do you accept?
We accept multiple payment options including Pay on Delivery, Credit Cards, Debit Cards, UPI, Net Banking, and wallets like Paytm, PhonePe, etc. Our checkout process is encrypted and 100% safe.
How do I request a Return or Exchange?
At Nirlon Kitchenware, we do not offer money refunds or returns. However, if your product is highly damaged or if you received the wrong item, you are eligible for a product exchange only.
To request an exchange, email us at support@nirlonkitchenware.com within 7 days of receiving your order. Please mention your order number, product name, reason for exchange, and include a clear photo showing the issue. Our team will review your request and share the next steps.
⚠️ Please note: Exchanges are only accepted if the product is unused, in its original condition and packaging.
How can I contact Nirlon Kitchenware customer support?
You can email our support team at support@nirlonkitchenware.com for any help regarding your order, product inquiry, or service. We usually respond within 24–48 hours on working days.
What types of products does Nirlon Kitchenware offer?
We offer a wide range of kitchen essentials including Kadai, Fry Pans, Tawas, Branded Water Bottles, pressure cookers, cookware sets, and more. Our products are designed with durability, safety, and performance in mind, making everyday cooking easier and more enjoyable.
Are your products made in India?
Yes, all our kitchenware products are proudly Made in India. We believe in supporting national manufacturing while maintaining international quality standards.
Can I track my order?
Yes, once your order is shipped, you’ll receive an email or SMS with a tracking number and a link to track your order in real-time.
What should I do if I receive the wrong or damaged product?
If you receive a wrong or highly damaged item, contact us within 24 hours of delivery at support@nirlonkitchenware.com with your order details and photos of the product. We’ll guide you through the exchange process.
Do you sell products in bulk for gifting or corporate orders?
Yes, we accept bulk orders for events, gifting, and corporate purposes. For bulk pricing or customization options, please email us at support@nirlonkitchenware.com or call us at 9607800036