Warranty Registration

Note:

We provide a 5-year manufacturing warranty on eligible products, so you can shop with confidence. This warranty covers manufacturing defects only and applies only if the product is registered within 1 month of purchase through our warranty registration link.

1. Warranty Registration

• After your order is confirmed, you’ll receive an email with a warranty registration link.
• You must complete the registration form within 30 days of purchase.
• Registration details are stored securely for future verification.

2. How to Make a Warranty Claim

Step 1 – Email Us
If you find a defect within 5 years, email support@nirlonkitchenware.com.
We will check your details in our registration database.

Note: Unregistered products are not eligible.

Step 2 – Fill Claim Form
If verified, you’ll get a Google Form to provide details and upload 5 clear photos of the defect.

Step 3 – QC Inspection
If the claim passes initial checks, send the product to our plant for inspection as per our Quality Control (QC) norms.

Step 4 – Replacement or Rejection
If a manufacturing defect is confirmed, we’ll send you a replacement.
If misuse or damage is found, the claim will be rejected.

3. Warranty QC Requirements

To qualify for a warranty claim:

• The product must be purchased from us and registered.
• The defect must be a genuine manufacturing fault.
• No signs of misuse, damage, or normal wear and tear.

4. What’s Not Covered

• Damage after delivery (drops, dents, cracks, etc.)
• Scratches, stains, discolouration, or dents.
• Damage caused by mishandling or harsh cleaning.
• Normal wear and tear from regular use.

5. Important Notes

• Warranty is non-transferable and valid only for the original buyer.
• Customer must pay shipping charges for sending products for inspection unless a defect is confirmed.
• Our QC team’s decision is final and binding.